The following terms and conditions apply to all services provided by SiteCraft.
The Client: The company or individual employing the services of SiteCraft.
SiteCraft: Primary service provider.
The Project: Web design, redesign, migration, management, maintenance, hosting and other website-related services being provided to the Client by SiteCraft.
Project Completion: Completion of components outlined in project breakdown.
Launch: Upload to the server or release of materials to the Client.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. On placing a request, a Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
SiteCraft will carry out work only where an agreement is provided either by email, telephone or mail. A 'request' or an 'order' is deemed to be a written or verbal contract between SiteCraft and the client, this includes telephone and email agreements.
Please ensure that you read the project design, breakdown, quote and terms & conditions properly and that all details of the work are included, understood and mutually agreed on.
Unless otherwise agreed upon with the client, the SiteCraft team is committed to deliver on projects within three (3) work days after approval of design and plan and all payments have been duly made. Please note that the three days does not include time used for testing and making subsequent modifications. This timeframe can change depending on the scale of the work. Time-frames for the project will be discussed with the client, before the project commences. SiteCraft will do their best to complete the project as soon as reasonably possible.
During the project, SiteCraft may use temporary/filler contents (text, images, videos and sound files) to speed up the development process. The Client is required to provide all necessary website content that can then be used to replace the filler contents.
To avoid delays, it is your duty as the client to provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to pend your project and move on to another.
Please Note: We recommend using google docs and google drive to document content and share resources that are to be used on your website. This makes it easier for you to modify these resources and sharing them with us would be a breeze. Alternatively, you can share your site content as a MS Word document including other resources using the form here. You can also share directly to our whatsapp. Please contact us if you need clarification on this.
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, SiteCraft cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website and any programming code used in it remains the property of SiteCraft. To claim full ownership, the client must make a formal request to SiteCraft, pay the Ownership Transfer Fee of N100,000 and have the website moved to a hosting account owned and/or controlled by the Client. If you want SiteCraft to keep managing your website at the regular rates, then you can skip the last part of moving your website to a different hosting account.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by SiteCraft remain the copyright of SiteCraft and may only be commercially reproduced or resold with the permission of SiteCraft.
SiteCraft cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
The client agrees to make available as soon as is reasonably possible to SiteCraft all materials required to complete the site to the agreed standard and within the set deadline.
SiteCraft will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
SiteCraft will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
SiteCraft will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
SiteCraft will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
It is required of the Client to make all outstanding payments before project commences.
SiteCraft cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not recommended by SiteCraft, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by SiteCraft before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, SiteCraft will endeavor to correct these issues to meet the standards of function outlined in the brief.
Charges for services to be provided by SiteCraft are defined in the response to project request made by the Client via e-mail. Quotations are valid for a period of seven (7) days. SiteCraft reserves the right to alter or decline to provide a quotation after expiry of the seven (7) days.
Any charges incurred during payment are not the responsibility of SiteCraft. Therefore, any such charges must be paid, by the client, in addition to the amounts invoiced by SiteCraft. Consequently, SiteCraft does not accept ‘shared charges’.
SiteCraft runs a subscription model that can be paid for monthly, quarterly or annually. Unless agreed otherwise with the Client, full payment of the chosen subscription plan by the Client is required before work begins on any project.
Payment for services is processed by our Online Payment partners and the link to the payment page will be provided to the client via email as part of the response(s) to the project request. Clients paying a yearly subscription may be provided with bank details to make payment to if they so desire.
Invoices will be provided by SiteCraft via email and are due upon receipt.
It is the SiteCraft policy that any outstanding accounts for work that is to be carried out by SiteCraft are required to be paid in full, no later than seven (7) days from the date of the invoice unless by prior arrangement with SiteCraft.
On expiration of any subscription plan, the Client agrees to pay any outstanding accounts within seven days of such expiration. Failure to make payment within the set time will establish the grounds for such the Clients website to be disabled or any work on it to cease.
We will contact clients via email and telephone to remind them of such payments if they are not received when due.
Work cannot commence on your project without receipt of all outstanding payments.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on SiteCraft Web space, SiteCraft may, at its discretion, remove all such material from its web space. SiteCraft is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay SiteCraft reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by SiteCraft in enforcing these Terms and Conditions.
SiteCraft will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall project development is completed, but before making it available to the general public. The client must inform SiteCraft of any amendments required and will not old SiteCraft responsible for any delays or damages caused by lack of providing such information.
If the client would like design mock-ups of their project before the project commences, this service can be provided for an additional cost.
Please confirm immediately if any changes need to be made to the project breakdown and quote given so as to avoid delays.
Any additional work required by the Client on a previously completed project, will be delivered at no extra charge as long as the clients subscription is still active.
Client agrees to reimburse SiteCraft for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the web site which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or license but no rights of ownership are conveyed unless specifically stated in the Project Contract.
No such rights as described in above will pass until all amounts due to us from you are paid. If you have not paid the invoice in full within seven (7) from the date of the invoice you agree that you will forfeit your rights.
The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.
Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not to do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.
A link to SiteCraft may appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the subscription charges will be applied. The Client also agrees that the website developed for the Client may be presented in SiteCraft's portfolio and other marketing material.
If the Client’s website is to be installed on a third-party server, SiteCraft must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
SiteCraft cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
SiteCraft provides every website under its care with a custom domain name which is usually a subdomain of any of our special primary domain names reserved for such a purpose e.g sample.sitestation.online. Hosting and subsequent management of such websites are taken care of by SiteCraft.
The client may request for a unique primary domain name of their own in which case the cost of purchasing such domain name(s) and its subsequent renewal will be charged separately from any other financial obligations expected of the client. Same request could be made for web hosting and SSL.
Payment and renewal of those domain names, website hosting, and other subscription services is the responsibility of the Client. The loss, cancellation or otherwise of the domain name, website hosting or other subscription services, brought about by non or late payment is not the responsibility of SiteCraft. The Client should keep a record of the due dates for payment to ensure that payment is received in good time
Please read our full privacy policy for more information.
We may limit or deny your access to support or terminate services if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or services, or abuse of SiteCraft team members.
Termination of services by the Client must be requested in a notice expressed via E-mail. SiteCraft will do its due diligence to ensure that such notice of termination originates from the the Client.
If the client has paid in advance, no refunds will be issued for the project work which has already been completed to the date of the first notice of cancellation or termination.
Termination of services by the Client, may also incur additional charges, such as: the cost of transferring website hosting, domain names or other services away from SiteCraft, to another provider.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
This Agreement shall be governed by Nigerian Law.
SiteCraft hereby excludes itself, its Employees and or Agents from all and any liability from:
The entire liability of SiteCraft to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provision.